Help & Support
FAQs
How can i trust that no one else will see my data during the recovery?
Your data is completely safe and secure with quick data recovery. We have all the measures in place to ensure that your data is well confined and protected and is barricaded even from our engineer’s eye.
What is the price of data recovery?
Data recovery processes varies depending on the type of device, system, nature of data and the reason for data loss. Unless our engineers take a look at your data loss situation, we cannot predict the cost of data recovery.at quick data recovery we charge standard industrial pricing only and not one penny extra. Your charge directly depends on the work we have to put together to recover your data.
What if the engineers cannot recover your data? Will I get my money back?
At quick data recovery, we have a stellar record of recovering data for almost all the customers who came to us. But if your data is completely unrecoverable and our engineers cannot do anything about that after evaluation, we will not charge you. We follow a strict no recovery, no charge policy at Quick data recovery.
Why did my hard disk failed suddenly?
There are many ways for the sudden hard drive failure. If your hard drive has been around for a long time, there is possibility that it could have naturally malfunctioned due to wear out. A hard drive can crash if you got it wet or handled it carelessly. Humidity and adverse environmental conditions can also affect the working of a hard drive.
Will you keep my recovered data even after delivery?
We will erase your data from our servers as soon as we have received confirmation from you. We keep the data for a while just in case you face any further difficulties in getting your data delivered. If you want to get your data erased sooner, you can drop in a request with us. We would completely erase all your data from the servers and does not keep any copy with us.
What if I lost the recovered data again or there is issue with my recovery drive?
We do keep a backup of your data until we have made sure the recovered data is successfully accessible to you. If you face any difficulty accessing the data from the recovery drive, we will send another copy of your data.
How do you recover our data?
We evaluate the case of your data recovery. Our engineers will look into your scenario and form a recovery plan which we will share with you. Sometimes we provide first aid guidance for data recovery. As soon as we have set our initial analysis results, we will start working on your system and try to restore your data as quickly as possible.
DO’S AND DON’TS
- Do not panic when you find that your data is lost. No matter how important the data is, panicking will do you no good and you may even try to make recovery attempts that might lead to further catastrophe.
- Do switch off your system as soon as you hear any noise from the hard disk. This could imply that your hard disk has just failed and running it further may cause more damages.
- Do not look into unreliable online sources and attempt to fix things yourself. Unless you have basic tech knowledge and previous experiences with data loss, it would be unwise trying to recover the data by yourself. Contact specialized data recovery providers to safely retrieve your data.
- Do not download application programs and third party software from unknown or shady websites. There is a good chance these softwares contain malicious viruses or serious data violence components. Do not use third party softwares to do anything with your hard disk either.
- Before you perform operations like resetting, reinstallation or upgrading, do backup your data by some means. You should backup your data as early as you can. You can back up your data as often as you want to, but the important thing is that you should.
- If your find your hard disk corrupted, do not attempt to physically fix the problem by disassembling it. If you are not familiar with the physical handling of a hard disk, you may loss your important data for good. This will also make it harder for the recovery engineers to get back your lost data.
- Relax and do call the technicians at Quick data recovery to retrieve your data quickly and safely.